Política de reembolso

REFUND POLICY

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed automatically, and a credit will be applied to your original method of payment within a few business days.

Late or Missing Refunds (if applicable)

If you have not received your refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at lunara7479@gmail.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at lunara7479@gmail.com.

Return Shipping

Before returning any item, please contact us at lunara7479@gmail.com. Return instructions will be provided after your request has been reviewed and approved.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.